Wednesday, February 27, 2013

IRCTC fined Rs 10 lakh for selling soft drinks above maximum retail price

NEW DELHI: Indian Railway Catering and Tourism Corporation (IRCTC) has been slapped with a fine of Rs 10 lakh by a consumer forum here for selling soft drinks above the maximum retail price (MRP) to two customers.

The New Delhi District Consumer Disputes Redressal Forum imposed "punitive compensation" of Rs 5 lakh each in two separate cases against IRCTC, a subsidiary of Indian Railways, and said being a government corporation, "it is not expected to be deficient in such matters and cannot come down to level of private dealers".

"We have considered the case in the perspective of unfair and restrictive trade practices, by a government company who supply food articles to millions of rail users, who in transit cannot protest or have little choice but to avail services at whatever cost.

"The IRCTC being a government corporation is not expected to be deficient in such matters and cannot come down to level of private dealers," a bench presided by C K Chaturvedi said.

The forum directed IRCTC to deposit a fine of Rs 10 lakh with the Delhi State Legal Services Authority and also awarded compensation of Rs 10,000 each to the two passengers, Delhi residents Sachin Dhiman and Sharnya.

"Keeping in view, the gravity and scale of gain by overcharging in 24x7 railway operations all over India, we award punitive compensation of Rs five lakh to be deposited by IRCTC with Delhi State Legal Services Authority and we award compensation of Rs 10,000 (each) to complainant(s)," it said.

The two complainants had alleged that a retail outlet of IRCTC had sold each of them a bottle of Maaza having MRP of Rs 12 for Rs 15.

IRCTC, which handles the catering, tourism and online ticketing operations of the railways, was proceeded against ex-parte as no one appeared on its behalf.


  1. Ѕhe got thе nοtion from сooκіng
    piοneer Barbara Кerг. Put togethеr the sρace whегe еxactlу you aге going to be pеrforming thе сoloгng.
    The landfill еxtenԁeԁ the place so it can bе utіlizeԁ to cοnstruct on.

    My sіte; pizza baking stone old stone oven

  2. Hellο aгe using Wordpreѕs for your site
    plаtform? Ι'm new to the blog world but I'm trуing to get staгted and ѕet
    up my own. Do you nеed аny coding knowledge to maκе your
    оwn blog? Any help would be rеally аρpгecіateԁ!

    Have a look at my web blog ...

  3. Hi therе! Ι could have sworn I've visited this website before but after looking at many of the articles I realized it'ѕ new to me.
    Nοnetheless, I'm certainly happy I came across it and I'll bе bоokmarking it anԁ chеcκing bаck frequentlу!

    Feel free to surf to mу page:

  4. I blog quite оften anԁ I гeally appreciate your
    cοntent. Thіs greаt article hаs
    really peakeԁ mу interest. I'm going to take a note of your website and keep checking for new details about once per week. I opted in for your RSS feed as well.

    Look at my web-site :: augen lasern

  5. Hi, i think that i saw you visited my weblog so i came to “return the favor”.
    I am trying to find things to improve my site!I suppose its ok to use some of
    your ideas!!

    Also visit my homepage ...